Astron Privacy Policy

Astron is committed to providing you with the highest levels of customer service. This includes protecting your privacy. You would need to read this policy in conjunction with our Terms and Conditions.

 

1. Collecting Personal information
Astron Communications collects personal information in a number of ways, including

  • from you directly, when you provide information on your contact details, date of birth, how you will pay for the product or service and your bank details, by phone or in application forms, or when you submit your personal details through our web sites
  • from third parties such as credit reporting agencies or your representatives
  • from publicly available sources of information
2. Your personal information may be used to
  • verify your identity
  • help subscribe to Astron's services
  • send you invoices you the Astron service you have used
  • provide the services you require
  • manage and administer those services, including charging, billing and credit and collections activities
  • contact you in any way (including mail, e-mail, phone, visit, text or multimedia messages) about products and services offered by us
  • inform you of ways the services provided to you could be improved
  • check credit-worthiness and fraud, hence using related agencies
  • research and develop Astron's services
  • understand your information and communication needs so Astron can provide you with better service.
  • maintain and develop Astron's business systems and infrastructure, including testing and upgrading of these systems
  • we may also use your personal information to promote and market our various services to you via direct mail, telemarketing, SMS and MMS messages. By doing so, Astron is able to update you about our products, services and special offers. You can call 1300 72 42 72 if you do not want us to contact you for such purpose.
2.1 In addition, Astron may disclose your personal information to
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing)
  • Astron's professional advisers, including its accountants, auditors and lawyers
  • government and regulatory authorities and other organisations, as required or authorised by law; and
  • organisations who manage Astron's business and corporate strategies, including those involved in a transfer/sale of all or part of its assets or business (including accounts and trade receivables)
  • your authorised representatives or your legal advisers (e.g. when requested by you to do so)

2.2 We may monitor and record communications with you (including phone conversations and e-mails) for quality assurance and compliance.


3. Protecting information

We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encoding data on our websites.

 

4. Astron's Website

4.1 When you first give us personal information through our website or if you communicate with us using the internet, we may occasionally e-mail you about our services and products. But we will give you the choice as to whether or not you would like us to contact you via e-mail. You can always send us e-mail at any time if you change your mind.

 

4.2 Please note that the nature of the internet may cause your communications to go through a number of countries before they are delivered. Also, please note that communications over the Internet, such as e-mails and web mails (messages sent through a website), are not protected unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

 

4.3 On our website, 'cookies' are generally used to study how people use our site. A cookie is information that is stored on your computer's hard drive which records how you have used a website. It helps us improve and upgrade our website based on our potential/customers' requirements. This means that when you go back to our website, it can give you customised options based on the information it has stored about your last visit. You can generally modify the settings of your browser to prevent it from accepting cookies.

 

4.4 If you do not want us to use cookies in your browser, you can set your browser to disallow cookies or to let you know when a website attempts to put a cookie on your computer. Then again, you may not be able to use some of the products or services on our website without cookies.

 

5. Further Information

This policy may be updated regularly and the revised version will be on our website, and you can receive a copy by writing to the address below or by e-mailing info@astron.net.au.

 

Should you like any more information or you have any comments about our privacy policy, please either write to us at Astron Communications, PO Box 210, Chatswood 2057 or call us on 1300 724 272